Terms of service

Last updated: April 3, 2026

Welcome to Mine to Keep (“we”, “our”, “us”). These Terms of Service govern your use of our website and the purchase of our products.

By accessing our website or placing an order, you agree to these Terms.

1. Use of Our Store

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

You agree not to use our website, products, or services for any unlawful purpose.

2. Products and Personalisation

All Mine to Keep products are made to order based on the details you provide.

It is your responsibility to ensure all personalisation details are correct at the time of purchase.

We do not guarantee that colours, layout, spacing, or finishes will appear exactly the same as on your screen due to device settings and the handmade nature of our products.

3. Orders

When you place an order, you are making an offer to purchase.

We reserve the right to accept or decline any order.

Orders cannot be changed or cancelled once they have been processed.

4. Pricing and Payments

All prices are listed in AUD and are subject to change without notice.

Shipping costs are calculated at checkout unless otherwise stated.

Payments are processed securely through our payment providers.

5. Shipping and Delivery

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers or circumstances outside our control.

Once your order has been dispatched, responsibility transfers to the customer.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

As our items are personalised, we do not accept returns for change of mind or incorrect information provided at checkout.

7. Intellectual Property

All content on this website, including images, text, branding, designs, and product imagery, is the property of Mine to Keep unless otherwise stated.

You may not copy, reproduce, or use any content without written permission.

8. Third Party Services

Our store is powered by Shopify and may use third party services such as payment providers, analytics tools, and shipping platforms.

We are not responsible for third party platforms or services.

9. Limitation of Liability

To the extent permitted by law, Mine to Keep is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes any rights you may have under Australian Consumer Law.

10. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining sections will continue to apply.

11. Waiver

If we do not enforce any part of these Terms, that does not mean we waive our right to enforce it later.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be published on this page with an updated revision date.

14. Contact Us

If you have any questions about these Terms, please contact us at:

orders@minetokeep.com.au

For privacy and security reasons, our business address is not publicly listed.